How to access the AWC Support Portal
support.amsterdamwarehouse.com/tickets-view
support.amsterdamwarehouse.com/tickets-view
This portal gives you a clear overview of all tickets submitted to our warehouse operations team. These tickets are created when, for example, a shortage form is submitted or an email is sent to warehouse@amsterdamwarehouse.com.
What can you do in the support portal?
-
View tickets
See all open and closed tickets related to your account — both your own and those submitted by your colleagues. -
Track status
Each ticket shows a clear status:-
Open: new or in progress
-
Closed: resolved
-
-
Reply to tickets
You can respond directly within a ticket thread to provide updates or ask follow-up questions. All replies go straight to our warehouse operations team. -
Central overview
Everything in one place, always accessible.
Who is eligible for access?
The support portal is intended only for customers who are in regular, day-to-day contact with our warehouse operations team — typically those with frequent shipments or ongoing operational coordination.
Access is available upon request. If you'd like to use the portal, please email warehouse@amsterdamwarehouse.com with the following details:
-
Full name of each user
-
Email address(es)
Once approved, users will receive an invitation to set a password and log in.
Questions?
Need help using the portal or want to request access?
Reach out to us at warehouse@amsterdamwarehouse.com — we’ll be happy to assist.