---
title: How to access the AWC Support Portal
description: Learn how key account customers of Amsterdam Warehouse Company can request access to the support portal to track, view, and respond to warehouse operation tickets.
---

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# How to access the AWC Support Portal

## support.amsterdamwarehouse.com/tickets-view

For key accounts that regularly work with our warehouse operations team, Amsterdam Warehouse Company offers an additional support portal:  
**[support.amsterdamwarehouse.com/tickets-view](https://support.amsterdamwarehouse.com/tickets-view?hsLang=en)**

This portal gives you a clear overview of all tickets submitted to our warehouse operations team. These tickets are created when, for example, a **shortage form** is submitted or an email is sent to **warehouse@amsterdamwarehouse.com**.

### What can you do in the support portal?

- **View tickets**  
  See all open and closed tickets related to your account — both your own and those submitted by your colleagues.
- **Track status**  
  Each ticket shows a clear status:
  
    - *Open*: new or in progress
    - *Closed*: resolved
- **Reply to tickets**  
  You can respond directly within a ticket thread to provide updates or ask follow-up questions. All replies go straight to our warehouse operations team.
- **Central overview**  
  Everything in one place, always accessible.

### Who is eligible for access?

The support portal is intended **only for customers who are in regular, day-to-day contact with our warehouse operations team** — typically those with frequent shipments or ongoing operational coordination.

Access is **available upon request**. If you'd like to use the portal, please email **warehouse@amsterdamwarehouse.com** with the following details:

- Full name of each user
- Email address(es)

Once approved, users will receive an invitation to set a password and log in.

### Questions?

Need help using the portal or want to request access?  
Reach out to us at **warehouse@amsterdamwarehouse.com** — we’ll be happy to assist.

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