Return process

Step 1: Receipt and Cargosnap process

Our expedition team takes full responsibility for receiving the returned shipments. Under the supervision of the team leader, the Cargosnap process is initiated, involving the careful capture of multiple photos of the return package. Additionally, all returned items are precisely documented, including any damages.

Step 2: Location determination

Following the Cargosnap process, the team leader allocates the returned items to the appropriate locations within the warehouse. Our expedition team employees various criteria for this location determination, including customer information and product type. Depending on the location to which the return shipment has been taken, the team leader of the respective location becomes responsible for processing the return.

Step 3: Completing the "Return Form"

Next, the responsible team leader accurately completes the "Return Form." This form collects essential data about the return package, such as the customer's name, shipment number, customer order number, reason for the return, item details, quantities, breakages, expiration dates, and other relevant information.

Step 4: Administrative handling by office staff

The completed "Return Form" is then forwarded to our office team, which handles the administrative procedures. The office will check the "Return Form" and will stock the goods back in storage in consultation with you. 

Step 5: Product restocking

The restocking can be done in two seperate ways. If it contains articles with Excise.

- If the excise of the articles from the return has not been paid we can make a negative picking list. This means that instead of picking the articles from a location, we put it back on location. With this negative picking list we don't charge you the excise of the goods that has been returned.

- If the excise of the articles from the return has already been paid, we will make a new inbound. We will stock the goods back as FREE GOODS because the excise have already been paid. 

For articles whitout excise we make a new inbound. So we can stock the goods back at our warehouse. We will use the old sending number as reference so you and we know from which return this inbound came from.

Step 6: Completion of return shipment

Once all return products are correctly placed in their storage locations, the office staff make sure that the return will be charged. The amount that will be charged depends on many different factors. We take into consideration, the size of the return and the reason why it was returned.    

At Amsterdam Warehouse Company, we consistently strive to make the return processing as efficient and streamlined as possible.