- You place orders via the customer portal:
- After you’ve completed your shopping cart and placed the order, you will be redirected to a confirmation page.
- On that page (see above), you’ll find a link to the VAL request form. 'SUBMIT VAL REQUEST'.
- Fill in the form with your order number and required activities (e.g. labeling, repacking, adding documents).
- Our team will receive your request, and the VAL process will be initiated once the order has been picked.
⛔ Important: It is no longer possible to request VAL jobs by email or during checkout. Only form submissions will be accepted.
- After you’ve completed your shopping cart and placed the order, you will be redirected to a confirmation page.
- You place orders via API or sFTP (xml):
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After your order is sent via API/sFTP and confirmed in our system, you’ll need to manually submit the VAL request via this form:
Submit VAL Request -
Always include the correct order number so we can match the request to your shipment.
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The rest of the process remains the same: you’ll receive a sample for approval (unless it’s a repeat job), and once approved, we’ll execute the activity.
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