---
title: "Procedure: VAL Requests"
description: "Submitting a VAL (Value Added Logistics) request is only possible after an order has been created. \nThere are two situations:"
---

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1. [Knowledge Base | The place to go! 🚀](https://knowledgebase.amsterdamwarehouse.com/?hsLang=en)
2. [VAL](https://knowledgebase.amsterdamwarehouse.com/val?hsLang=en)

# Procedure: VAL Requests

## Submitting a VAL (Value Added Logistics) request is only possible after an order has been created. There are two situations:

1. **You place orders via the customer portal:** 
     - After you’ve completed your shopping cart and placed the order, you will be redirected to a confirmation page.  
       ![](https://knowledgebase.amsterdamwarehouse.com/hs-fs/hubfs/image-png-Jun-05-2025-07-42-03-5854-AM.png?width=579&height=513&name=image-png-Jun-05-2025-07-42-03-5854-AM.png)
     - On that page (see above), you’ll find a link to the VAL request form. 'SUBMIT VAL REQUEST'.
     - Fill in the form with your order number and required activities (e.g. labeling, repacking, adding documents).
     - Our team will receive your request, and the VAL process will be initiated once the order has been picked.
       
       ⛔ Important: It is no longer possible to request VAL jobs by email or during checkout. Only form submissions will be accepted.  
       ⛔ Labeling requests require a print-ready PDF. No file yet? Create one with [AWC Label Studio.](http://labels.amsterdamwarehouse.com)
2. **You place orders via API or sFTP (xml):** 
     - After your order is sent via API/sFTP and confirmed in our system, you’ll need to manually submit the VAL request via this form:  
       [**Submit VAL Request**](https://share-eu1.hsforms.com/1Hdu4fnkGRSuQvBEDQOMDHwg7331)
     - Always include the correct order number so we can match the request to your shipment.
     - The rest of the process remains the same: you’ll receive a sample for approval (unless it’s a repeat job), and once approved, we’ll execute the activity.

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