---
title: Who should I contact at Amsterdam Warehouse Company, and how do we communicate?
description: Find the right contact at Amsterdam Warehouse Company. Learn how we communicate and who to reach for each topic.
---

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1. [Knowledge Base | The place to go! 🚀](https://knowledgebase.amsterdamwarehouse.com/?hsLang=en)
2. [Communication](https://knowledgebase.amsterdamwarehouse.com/communication?hsLang=en)

# Who should I contact at Amsterdam Warehouse Company, and how do we communicate?

## This article explains how to reach the right team, what channels we use, and how to update your contact details.

**General**  
We communicate primarily by email and phone. Documents are sent to the addresses registered in our system.  
To add or update an address, email **order@amsterdamwarehouse.com**.

**Contact channels**

- **Warehouse & Orders (AWC)**  
  order@amsterdamwarehouse.com  
  +31 (0)20 308 1287
- **International Road Transport (AFC)**  
  road-opps@amsterdamfreight.com
- **Customs & Fiscal Representation (ACC)**  
  operations@amsterdamcustoms.com
- **Other / Escalations**  
  [mark@amsterdamwarehouse.com](mailto:mark@amsterdamwarehouse.com)

**Who to contact for what**

| Topic | Primary contact | When to use this channel |
| --- | --- | --- |
| Inbound announcements, storage changes, warehouse questions | order@amsterdamwarehouse.com | Before, during, or after inbound |
| Order entry, lead times, priority shipments | order@amsterdamwarehouse.com | Before picking and dispatch |
| International road transport | road-opps@amsterdamfreight.com | Rate, planning, CMR, or issues in transit |
| Customs, excise, bonded warehouse | operations@amsterdamcustoms.com | Document status, bonded procedures |
| Commercial or pricing matters | [mark@amsterdamwarehouse.com](mailto:mark@amsterdamwarehouse.com) | Quotes, terms, or new agreements |
| Escalations or complaints | [mark@amsterdamwarehouse.com](mailto:mark@amsterdamwarehouse.com) | When regular channels are insufficient |

- [Inbound](https://knowledgebase.amsterdamwarehouse.com/inbound?hsLang=en)
- [Outbound](https://knowledgebase.amsterdamwarehouse.com/outbound?hsLang=en#main-content)

    - [Delivery methods](https://knowledgebase.amsterdamwarehouse.com/outbound?hsLang=en#delivery-methods)
- [Warehouse](https://knowledgebase.amsterdamwarehouse.com/warehouse?hsLang=en)
- [Customer portal](https://knowledgebase.amsterdamwarehouse.com/customer-portal?hsLang=en)
- [Conditions](https://knowledgebase.amsterdamwarehouse.com/conditions?hsLang=en)
- [VAL](https://knowledgebase.amsterdamwarehouse.com/val?hsLang=en)
- [Others](https://knowledgebase.amsterdamwarehouse.com/others?hsLang=en#main-content)

    - [Damages and losses](https://knowledgebase.amsterdamwarehouse.com/others?hsLang=en#damages-and-losses)
    - [Insurance](https://knowledgebase.amsterdamwarehouse.com/others?hsLang=en#insurance)
    - [Invoices](https://knowledgebase.amsterdamwarehouse.com/others?hsLang=en#invoices)
    - [Material orders](https://knowledgebase.amsterdamwarehouse.com/others?hsLang=en#material-orders)
- [Communication](https://knowledgebase.amsterdamwarehouse.com/communication?hsLang=en)

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