Who should I contact at Amsterdam Warehouse Company, and how do we communicate?
This article explains how to reach the right team, what channels we use, and how to update your contact details.
General
We communicate primarily by email and phone. Documents are sent to the addresses registered in our system.
To add or update an address, email order@amsterdamwarehouse.com.
Contact channels
-
Warehouse & Orders (AWC)
order@amsterdamwarehouse.com
+31 (0)20 308 1287 -
International Road Transport (AFC)
road-opps@amsterdamfreight.com -
Customs & Fiscal Representation (ACC)
operations@amsterdamcustoms.com -
Other / Escalations
mark@amsterdamwarehouse.com
Who to contact for what
| Topic | Primary contact | When to use this channel |
|---|---|---|
| Inbound announcements, storage changes, warehouse questions | order@amsterdamwarehouse.com | Before, during, or after inbound |
| Order entry, lead times, priority shipments | order@amsterdamwarehouse.com | Before picking and dispatch |
| International road transport | road-opps@amsterdamfreight.com | Rate, planning, CMR, or issues in transit |
| Customs, excise, bonded warehouse | operations@amsterdamcustoms.com | Document status, bonded procedures |
| Commercial or pricing matters | mark@amsterdamwarehouse.com | Quotes, terms, or new agreements |
| Escalations or complaints | mark@amsterdamwarehouse.com | When regular channels are insufficient |